Responsible Gaming

Instant Casino is committed to promoting safer gambling and helping players keep gambling enjoyable, controlled and within their means. Gambling should be treated as entertainment, not as a way to earn money or solve financial problems. Take time to understand the risks, set personal limits and seek support if gambling no longer feels manageable.

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Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games may involve chance or other variable outcomes, and past results do not predict future results. A winning session does not mean that another win is due, while a losing session cannot be corrected by continuing to play. Every result remains uncertain, regardless of how long you have been playing or how much you have spent.

Table of contents

Before you play, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment, similar to spending on other leisure activities. Only use money that is available after essential costs such as rent, mortgage payments, food, utilities, education, transport and other regular commitments have been covered. Never gamble with borrowed money, money needed for bills or funds set aside for another purpose.

Set a spending limit before starting a session and avoid increasing it while playing.
Set a time limit and take regular breaks away from the screen.
Keep track of deposits, bets, wins and losses rather than relying on memory.
Do not chase losses by trying to win back money through further gambling.
Avoid gambling when you are upset, tired, stressed, angry or under the influence of alcohol or other substances.
Do not treat gambling as a source of income or a solution to financial difficulty.
Make sure gambling does not interfere with work, study, relationships, sleep or other responsibilities.

It may help to discuss your gambling budget with someone you trust. An honest conversation with a partner, family member or friend can make it easier to stay accountable and notice changes in your behaviour. You can also choose not to gamble at all. Taking a break is always a valid choice, whether you have been winning or losing.

Tools to help you stay in control

Responsible gambling tools are designed to help you make deliberate decisions before gambling becomes difficult to control. Depending on the features available on your account, you may be able to set or request deposit limits, wagering limits, loss limits, session reminders or time-outs. Availability, operation and processing requirements may vary, so review the information shown in your account and the applicable terms before using a tool.

Plan before you play

Choose your limit in advance and write it down if that helps. Consider setting a lower limit than the maximum amount you could afford, so an unexpected expense does not create financial pressure. Once a limit has been reached, stop gambling. Do not change a limit simply because you are losing or because you believe a win is likely.

Use breaks and account restrictions

A time-out can provide a short break from gambling, while a longer break or self-exclusion may help when you need stronger protection. If you ask for your account to be closed or restricted because of gambling concerns, do not open another account or use another person’s account to continue playing. Account controls are most effective when they are used honestly and supported by a plan to avoid gambling elsewhere.

Protect your account

Keep your login details private and use a secure password. Do not allow other people to use your account, and do not use another person’s account. Review account activity and payment activity regularly. If you notice activity that you do not recognise, stop using the account and contact the appropriate support channel through the website.

If you have questions about a limit, time-out, self-exclusion request or account restriction, use the support options made available by Instant Casino. Requests may be subject to verification and operational requirements. Support staff can explain the available process, but cannot guarantee a particular gambling outcome or recover money that has already been lost.

Recognising when gambling may be causing harm

Problem gambling can affect anyone, including people who have previously felt in control. It may develop gradually, and the signs are not always obvious to the person gambling. Consider taking a break and seeking advice if you recognise one or more of the following behaviours.

Spending more time or money gambling than you intended.
Trying to win back losses or returning to gambling after deciding to stop.
Increasing the amount or frequency of gambling to feel the same excitement.
Feeling restless, irritable or anxious when attempting to reduce or stop gambling.
Thinking about gambling frequently or finding it difficult to concentrate on other activities.
Hiding gambling activity, deposits, losses or account statements from people close to you.
Borrowing money, selling possessions or missing payments to fund gambling.
Arguing with family, friends or colleagues because of gambling.
Neglecting work, study, health, sleep or personal responsibilities.
Feeling guilt, shame, hopelessness or distress after gambling.
Gambling to escape stress, loneliness, sadness or other difficult emotions.

If any of these signs apply, stop gambling and speak with someone you trust. You do not need to wait for the situation to become severe before asking for help. A qualified gambling counsellor or health professional can help you understand what is happening and develop practical steps that suit your circumstances. Support is also available for family members and friends affected by another person’s gambling.

In Australia, free and confidential gambling support is available through services such as Gambling Help Online and state or territory gambling support programs. These services may offer information, counselling and guidance online or through other available channels. You can also speak with your general practitioner or another qualified health professional. If gambling has contributed to immediate financial stress, consider contacting a financial counsellor rather than taking on more debt.

Underage gambling, privacy and urgent support

Gambling is only for people who meet the applicable legal age and eligibility requirements. Instant Casino does not support underage gambling. Do not create an account, provide access to a young person or allow someone else to gamble using your account. If you believe a young person has accessed an account or gambling service, stop the activity and contact support through the website as soon as possible.

Parents, carers and account holders can take practical steps to reduce access to gambling services. Keep passwords and payment details secure, use device-level controls where appropriate and avoid leaving an account open on a shared device. Young people may also encounter gambling-related advertising or content online, so discuss the risks of gambling and explain that outcomes are uncertain and losses can occur.

Responsible gaming information may involve personal and sensitive matters. Information provided about limits, self-exclusion or gambling concerns should be handled in line with applicable privacy information and legal requirements. Only provide information through the official website or recognised support channels, and never share your password or security codes with another person.

If you are in immediate danger, feel unable to keep yourself safe or are experiencing a mental health emergency, contact emergency services in Australia or seek urgent help from a qualified health professional. Gambling concerns can be treated, and asking for support is a positive step. You can also contact a trusted person and ask them to stay with you while you obtain help.

For questions about responsible gambling features, account restrictions or the available support process, use the contact or help function provided on the Instant Casino website. Instant Casino encourages every player to make informed decisions, respect personal limits and stop gambling whenever it no longer feels enjoyable or controlled.