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Privacy Policy
This Privacy Policy explains how Instant Casino may collect, use, store and share information when you visit our website, create or use an account, contact support or use our gambling services. We aim to handle personal information responsibly and transparently. By using the website, you acknowledge that information may be handled as described below, subject to your rights under applicable Australian privacy requirements.
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Information we may collect
The information we handle depends on how you interact with Instant Casino and the services you use. Some information is provided directly by you, while other information is collected automatically when you access the website or use your account. We seek to collect information that is reasonably necessary for operating a gambling service, meeting our responsibilities and supporting players.
Table of contents
Account and identity information
- Your name, date of birth, contact details and account login information.
- Information about your account settings, preferences, activity and communications with us.
- Information used to confirm your identity, age, location or eligibility to use particular services.
- Verification documents or other evidence requested as part of account checks.
Payment and transaction information
- Deposits, withdrawals, bets, gaming activity and other account transactions.
- Payment method details and information supplied by payment providers or financial institutions.
- Records relating to refunds, payment reviews, account balances and transaction enquiries.
Technical and usage information
- Your IP address, device type, operating system, browser type and general location information.
- Website activity, pages viewed, referring pages, session information and interaction data.
- Cookie identifiers and similar technologies used to remember settings, improve services and understand website use.
- Information about errors, security events and technical issues affecting the website or your account.
You should only provide information that is accurate, current and relevant. If you submit information about another person, you should have permission to do so and should ensure they understand how their information may be handled.
How we use information
Instant Casino may use personal information for purposes connected with providing and managing the website and gambling services. The main purposes may include:
- Creating, maintaining and securing your player account.
- Processing deposits, withdrawals and other transactions.
- Providing customer support and responding to questions, complaints or requests.
- Confirming identity, age, location and account ownership.
- Carrying out verification, risk assessment, fraud prevention and security checks.
- Detecting unusual, prohibited or potentially harmful activity and protecting the website, players and the wider community.
- Meeting applicable legal, regulatory, financial, responsible gambling and record-keeping obligations.
- Understanding how the website is used and improving its performance, features, accessibility and security.
- Sending service messages about your account, transactions, security or changes to the website.
- Sending promotional or marketing communications where permitted and where you have provided consent or another lawful basis applies.
Some information may be combined from different sources to help us keep accounts accurate, prevent misuse and provide relevant support. We may also use aggregated or de-identified information for reporting, analysis, security and service improvement. This information is designed not to identify individual players directly.
Sharing information
We may share information where reasonably necessary to provide services, complete transactions, protect players or meet our obligations. This may include sharing relevant information with payment providers, identity and verification services, technology and hosting providers, customer support providers, security and fraud-prevention services, professional advisers, and authorities or other parties where disclosure is required or permitted.
Service providers may only receive information relevant to the services they provide, subject to appropriate confidentiality and security arrangements. We do not treat personal information as a product for unrestricted sale. Information may be processed or stored in Australia or another country, depending on the providers and systems used. Where this occurs, we take reasonable steps to support appropriate handling and protection.
Cookies, security and retention
Cookies and similar technologies
Instant Casino may use cookies and similar technologies to keep the website operating, remember preferences, maintain account sessions, support security, measure performance and understand how visitors use the website. Some cookies may be placed by service providers that help deliver analytics, payment, security or other website functions.
You can manage, restrict or delete cookies through your browser settings. If you block or delete certain cookies, some account or website features may not work as intended. Browser settings vary, so you should check the help information provided with your chosen browser.
Security
We use reasonable administrative, technical and organisational measures to protect information from unauthorised access, misuse, alteration, loss or disclosure. These measures may include access controls, authentication, monitoring, secure systems and staff or supplier procedures. No website, electronic transmission or storage method can be guaranteed to be completely secure. You should keep your login details confidential, use a suitable password and contact support promptly if you suspect unauthorised activity.
Retention
We keep information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational requirements.
Your privacy rights and choices
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information where appropriate, and withdrawing consent to marketing communications.
How to make a request
To exercise your data rights, ask a privacy question or raise a concern about how your information has been handled, contact support@instantcasino-au.best. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account access, identity documents or sensitive information.
You can request access to your data, correction of inaccurate data, deletion of your data where deletion is legally and operationally possible, and withdrawal of consent to marketing. Withdrawing marketing consent will not necessarily stop service-related messages that are needed to operate your account, process transactions, maintain security or meet legal obligations. Similarly, deleting an account or requesting deletion does not remove records that we are required to retain.
We will review requests within a reasonable period and may explain if an action cannot be completed, for example because information must be retained, disclosure would affect another person, or a request is not permitted under applicable requirements. You may also be able to manage marketing preferences using an unsubscribe option in a promotional message or through available account settings.
Children and account eligibility
The gambling services are intended for eligible adults. We do not knowingly invite children to create gambling accounts or provide information for gambling purposes. If you believe a child has supplied personal information, contact support@instantcasino-au.best so the matter can be reviewed.
Changes and contact
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on this page, with the effective date or other update information shown where appropriate. You should review this page periodically, particularly before continuing to use the website after a significant change.
If you have questions about this Privacy Policy, wish to exercise your privacy rights or want to raise a concern about the handling of your information, please contact support@instantcasino-au.best. We encourage you to contact us first so that your question or concern can be considered and addressed.
This Policy provides general information about privacy practices and does not limit any rights you may have under applicable Australian privacy requirements. Where there is a difference between this Policy and a mandatory legal requirement, the mandatory requirement will apply.
